1. How long does it take to receive an order?

Next Day Delivery and for 4-hour delivery within Abu Dhabi, provided it meets the cut off times. For further information please refer to Shipping Policy.

2. Do you deliver outside the UAE?

All items produced by Al Fardan Jewellery can be delivered to any other country outside the UAE. Additional shipping charges will apply. For other branded items please refer to our contact center to request for the delivery outside UAE and if available items shall be shipped accordingly.


1. I changed my mind, can I return the item?

If item hasn’t been customized the return policy will apply, please refer to Return & Exchange policy

2. Can I modify or cancel my order?

If you would like to cancel or change your order, please contact us on +971 56 403 2303 or contact@alfardanjewellery.com within 2h after placing an order, and we will do our best to accommodate your request.

3. What happens if the ring doesn't fit?

If the ring doesn't fit and can't be resized, the return policy will apply.

4. How do I track my order status?

Once our delivery partner collects the Jewellery from the store you will receive WhatsApp with trackable link

5. How do I use store credit?

Once the item is returned and checked, the equivalent amount to the item's price will be returned as a store credit, i.e., voucher with a limited validity that can be spent on our website

6. Can I see items before placing an order?

You can visit our boutique or request a private viewing at your home on your own time convenience.

Warranty & customization

1. Warranty – items produced by Al Fardan Jewellery

you can enjoy a lifetime warranty. For other brands subject to brand’s warranty policy.

2. Do you have a physical store?

Yes, in Nation Towers Galleria Mall, Corniche, Abu Dhabi 02 674 5000.

3. I like the Jewellery design but wish to replace gemstones with my favorite ones?

We offer a bespoke experience that will allow you to customize Al Fardan Jewellery produced items the way you want to.

Data protection

1. Will my personal information be confidential?

We take data protection very seriously here at Al Fardan Jewellery kindly refer to our Privacy policy. For any further information please contact our customer care team from 10am-10pm on our UAE line , 02 674 5000, email contact@alfardanjewellery.com or WhatsApp +971 56 403 2303.